Privacy Policy

BraindAI Pty Ltd (ABN 61 701 238 968) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains how we handle personal information collected through braindai.com.

a. Contact and Enquiry Data

This Site does not contain contact forms. If you contact us by email at hello@braindai.com, or book a call through our scheduling provider, we may collect: your name, your email address, your phone number (if provided), your company name (if provided), and any details you include in your message or booking.

b. Technical and Analytics Data

We use Google Analytics to understand how visitors use this Site. Google Analytics uses cookies to collect information such as pages visited, time on site, approximate location (city level), device and browser type, and how you arrived at the Site. This information is aggregated and does not identify you personally. Google processes this data under its own privacy policy. You can opt out of Google Analytics using the browser opt-out add-on available from Google, or by disabling cookies in your browser settings.

This Site also embeds video from YouTube using YouTube’s privacy-enhanced mode, which does not set tracking cookies unless you play the video. Bookings are made through Calendly, a third-party scheduling service; information you enter when booking is handled under Calendly’s privacy policy.

We use the information you provide to:

• Respond to your enquiry
• Follow up with you about BraindAI’s services
• Maintain a record of our communications

We do not use your information for automated decision-making or profiling.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Hosting and infrastructure providers
• Email and communication platforms
• Scheduling providers (Calendly), which process booking information you submit
• Analytics providers (Google Analytics), which process technical usage data
• Support and operations tools used to run our business

We may also disclose your information if required by law or in response to a valid legal request.

Your personal information is stored securely. We retain data for the following periods:

• Contact and enquiry data: up to 2 years from submission, or until you request deletion
• Analytics data: retained according to our Google Analytics retention settings
• Server and technical logs: up to 90 days

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold
• Correct inaccurate or outdated information
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time
• Request portability of your data where technically feasible

To exercise any of these rights, contact us at hello@braindai.com. We will respond within a reasonable timeframe at no charge.

If you believe we have mishandled your personal information, please contact us first. We will respond within 30 days.

If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.