PRIVACY POLICY
1. Our Commitment to Privacy
BraindAI (ABN 75 327 936 913) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains how we handle personal information collected through braindai.com and through any AI-powered tools or applications we operate.
2. What Information We Collect
a. Contact and Enquiry Data
When you submit a contact or enquiry form on this Site, we may collect:
- Your name
- Your email address
- Your phone number (if provided)
- Your company name (if provided)
- Any details you include in your message
b. AI Tool Interaction Data
When you use AI-powered tools or applications operated by BraindAI (including our custom ChatGPT application), the following may be involved:
- Prompts, messages, or content you submit to the tool
- AI-generated responses produced in reply
- Session identifiers used to maintain tool functionality
BraindAI does not store conversation logs or AI-generated responses on its own systems unless explicitly stated in a separate agreement. Inputs submitted through AI tools are processed by OpenAI under OpenAI's privacy policy. We encourage you not to submit sensitive personal information through these tools.
c. Technical and Interaction Data
We do not currently use cookies, analytics tools, tracking pixels, or other automated data collection technologies on this Site. Session or technical data that arises from normal web server operation (such as IP address and browser type recorded in server logs) is not actively collected or retained for profiling purposes. If our data collection practices change, we will update this Policy accordingly.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry
- Follow up with you about BraindAI's services
- Maintain a record of our communications
- Operate and deliver AI-powered tools and applications
We do not use your information for automated decision-making or profiling.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of service providers:
- Hosting and infrastructure providers who store and transmit data on our behalf
- Email and communication platforms used to manage and send correspondence
- AI platform providers, specifically OpenAI, which processes inputs submitted through our ChatGPT application under its own terms and privacy policy (openai.com/policies/privacy-policy)
- Support and operations tools used to run our business
All third-party providers are engaged under appropriate confidentiality obligations. We may also disclose your information if required by law or in response to a valid legal request.
5. Storage and Security
Your personal information is stored securely and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.
We retain different categories of data for the following approximate periods:
- Contact and enquiry data: retained for up to 2 years from the date of submission, or until you request deletion
- AI tool interaction data: not retained on BraindAI systems (processed by OpenAI under their retention policies)
- Server and technical logs: retained for up to 90 days in line with standard hosting provider practices
6. Your Rights
Under the Australian Privacy Act and other applicable law, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Request deletion of your personal information, subject to any legal obligations we have to retain it
- Withdraw consent to the use of your information for marketing or follow-up communications at any time
- Request portability of your data where technically feasible
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and at no charge.
7. Complaints
If you believe we have mishandled your personal information, please contact us in the first instance. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this Policy periodically.
9. Contact Us
For any privacy-related queries or requests, please contact:
BraindAI Email: lenka@braindai.com
Website: braindai.com